We pushed eight thousand cold calls through ten outbound dialers across a 90-day SDR pilot, with eight synthetic reps, a contaminated list, and a manager whispering on every shift. What we found was that the dialer category splits into three operating models that almost never overlap, and the wrong shape costs you a quarter.
Written by Julie McNealisAfter running a 90-day outbound stress test across eight predictive dialer platforms - 12,000 simulated calls, TCPA scrub lists, and three abandonment-rate audits - the finding our team kept hitting was that the dialer math is the easy part. The hard part is whether the disposition flow still works at 3pm on a bad-day list.
Written by Jessica MoloneyThe bubble in the bottom-right of every website now does the work a phone queue did a decade ago, which would be marvellous if half the platforms selling it understood what a contact center actually is.
Written by Julie McNealis